Romad Terms and Conditions (“Terms and Conditions”) of trade
 

Payment terms:
Romad’s standard payment terms are 15 days from invoice date. If any invoices remain unpaid, in whole or part, 15 days after invoice date a surcharge of 2% of the invoice value outstanding will be immediately applied and every thirty days thereafter until paid in full.
 

Compensation:
Romad uses various postal authorities, courier and parcel companies to move our client’s mail and parcels.

Unless specific insurance has been requested then the limit of Romad’s liability is restricted to:

• for mail, the Universal Postal Union (UPU) convention on compensation and liability policy

• for other forms of distribution by Air to the liability agreed under the Warsaw convention of 1929 and by Road the CMR Geneva convention 1956
  Or

• the terms and conditions of the carrier used on behalf of Romad’s clients whichever is the better for our clients assuming the carrier agrees to compensation
   

Romad reserves the right to make additional discretionary compensation payments based on commercial considerations.
If specific additional insurance has been requested then this will be subject to the carriers or insurance company’s specific terms and conditions. Romad is neither a carrier nor an insurance company.

Carriers/insurers will not normally pay out for any consequential losses and will usually only compensate towards the cost of the item not its sale value to your company.
 

Packaging:
If Romad’s client is providing items pre packed for export then be warned that in the event of claims for damage, even if extra insurance has been requested (indeed particularly if extra insurance has been requested) payouts are unlikely if the insurer considers the packaging was not fit for purpose according to their guidelines. Industry packaging standards can be gleaned from the major carrier’s web sites like UPS’s or FedEx’s, for example.

 

These terms and conditions apply to all services provided by Romad (Limited and non-Limited).

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Returns

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Generating a Royal Mail return: Follow instructions listed on the return note delivered with your order. If a retailer provides a prepaid label, the customer must ensure the original address label is removed or covered.

​Drop-off: Returns can be dropped off at Post Office branches or customer service points.

Tracking Receipt: Customers should always obtain a receipt with a tracking code when dropping off a return

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Compensation and Liability

Coverage: Every Royal Mail Tracked 48 item is typically covered for loss or damage up to £75 or the value of the item, whichever is lower.

​Claims Time Limit: Claims for loss or damage must be made within 30 calendar days of the eligible claim date.

Restrictions: Items such as perfumes, aerosols, nail polish, and batteries are restricted or prohibited as per Royal Mail terms and conditions may not be covered. 

 

Generating a return via other means

​If you choose to arrange your own return, please make sure the parcel is returned to:

​ROMAD, Unit 1, Cowley Mill Trading, Longbridge Way, Cowley, Uxbridge, UB8 2YG, United Kingdom

​Please monitor delivery, and make sure this is returned to us correctly